NovaReach Refund Policy
Last Updated JULY 2026
This Refund Policy governs all purchases, subscriptions, and credit acquisitions made through the NovaReach AI platform. Please read this policy carefully before completing your transaction.
1. ALL SALES ARE FINAL
EXCEPT AS REQUIRED BY APPLICABLE LAW OR AS EXPLICITLY OUTLINED IN THIS POLICY, ALL PURCHASES, SUBSCRIPTIONS, AND CREDIT TRANSACTIONS COMPLETED ON NOVAREACH AI ARE FINAL AND NON-REFUNDABLE. BY INITIATING A SUBSCRIPTION, BUYING USAGE CREDITS, OR PURCHASING ANY COMPLEMENTARY SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU WILL NOT BE ENTITLED TO A REFUND, CREDIT, OR PRORATED ADJUSTMENT FOR ANY UNUSED SERVICE PERIODS, BALANCES, OR SERVICES TERMINATED EARLY.
2. Subscription Cancellations
You may cancel your subscription at any time by navigating to your account billing settings or by contacting our support team. Upon cancellation, your subscription will remain active, and you will continue to have access to the platform services until the end of your current billing cycle. No refunds, partial refunds, or credits will be issued for the remaining days of your billing cycle after cancellation.
3. Credits and Balances
Any usage credits, messaging credits, campaign allowances, or other consumables purchased separately or received as part of a subscription plan are non-refundable and cannot be exchanged for cash or transferred to other accounts. Unused credits will expire according to the terms of your specific subscription tier or purchase agreement.
4. Compliance with State and Federal Laws
NovaReach AI complies with United States consumer protection guidelines. In accordance with state-specific regulations (including but not limited to California Civil Code and New York General Business Law), this Refund Policy is clearly disclosed to customers prior to the completion of any transaction. If you reside in a state or jurisdiction where local laws grant specific refund rights that cannot be waived by contract, those laws will apply, and we will issue refunds to the extent required by such laws.
5. Technical Disruptions and Integration Outages
As a cloud-based marketing and automation SaaS, NovaReach AI relies on third-party APIs (including but not limited to WhatsApp, Meta, Google, LinkedIn, etc.). While we strive for maximum uptime, occasional third-party API changes, service outages, or general downtime may occur. You agree that these temporary outages, rate limits, or service updates do not qualify you for refunds, discounts, or service credits.
6. Billing Disputes and Support
If you believe you have been charged in error or have a dispute regarding a transaction, you must notify us in writing at support@novareach.digital within thirty (30) days of the transaction date. We will investigate billing disputes in good faith. However, any refunds or credits issued after our review will be at the sole and absolute discretion of NovaReach AI.